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Technology & SaaS Industry

Technology & SaaS to support

ops, onboarding, and CRM

Our Story

The Statistics That Help

You Make Decisions with Ease

300+

Completed Projects Delivered With Consistent Quality

12,000+

Hours of Hands-On Work Across Diverse Client Needs

80+

Modern Tools & Platforms for Task Organization

Services

What Our Executive

Technology & SaaS Industry Assistant Do For You

Product Documentation and Knowledge Base Updates

Maintain product docs, FAQs, release notes, and internal guides.

Ticket Management and Issue Tracking

Organize, prioritize, and update tickets across your support or engineering tools.

User Feedback Collection and Categorization

Gather, tag, and organize feedback from users, surveys, and support channels.

Sprint and Task Coordination Support

Assist with backlog grooming, sprint prep, and task organization.

Research for Product and Market Insights

Collect competitor data, feature comparisons, and industry trends.

Customer Support and Response Assistance

Draft replies, troubleshoot basic issues, and escalate technical cases.

Internal Communication and Team Updates

Prepare summaries, meeting notes, and cross‑team updates.

Data Cleanup and System Organization

Maintain clean records across CRMs, support tools, and product systems.

Browse All Profiles to Find Your Ideal Match

Asaduzzaman Rumon
EST / PST

Available

Asaduzzaman Rumon

Trainee (Visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Mahabub Alam Shovon
EST / PST

Available

Mahabub Alam Shovon

Executive (visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Zihad Hosen
EST / PST

Available

Zihad Hosen

Assistant Project Manager

Availability

9 hours/day

English

Fluent

Skills

Expert

Faisal Ahmad
EST / PST

Available

Faisal Ahmad

Executive (Visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Antu Ghosh
EST / PST

Available

Antu Ghosh

Junior Production

Availability

9 hours/day

English

Fluent

Skills

Expert

Gowtam kumar paul
EST / PST

Available

Gowtam kumar paul

Senior Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

Md. Shoeb Akther
EST / PST

Available

Md. Shoeb Akther

Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

Md. Shahin Mia
EST / PST

Available

Md. Shahin Mia

Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

MEHEDI HASAN MUNNA
EST / PST

Available

MEHEDI HASAN MUNNA

Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

Suzon Ahammed
EST / PST

Available

Suzon Ahammed

Senior Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

Sumon Ahmed
EST / PST

Available

Sumon Ahmed

Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

MD Asif Hossain
EST / PST

Available

MD Asif Hossain

Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

Md Ahasan
EST / PST

Available

Md Ahasan

Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

Jannatun Ferdous
EST / PST

Available

Jannatun Ferdous

Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

MD.Rashel Hossain
EST / PST

Available

MD.Rashel Hossain

Quality controller

Availability

9 hours/day

English

Fluent

Skills

Expert

Kazi Masuduzzaman
EST / PST

Available

Kazi Masuduzzaman

System Admin cum QC

Availability

9 hours/day

English

Fluent

Skills

Expert

MD. ABUL BASSAR
EST / PST

Available

MD. ABUL BASSAR

Quality controller

Availability

9 hours/day

English

Fluent

Skills

Expert

Mohammad Rasel Hossain Ratul
EST / PST

Available

Mohammad Rasel Hossain Ratul

Sr.Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

Emdad Hossain
EST / PST

Available

Emdad Hossain

Jr. Executive (Data Processing)

Availability

9 hours/day

English

Fluent

Skills

Expert

Shafiqul Islam Shawon
EST / PST

Available

Shafiqul Islam Shawon

Trainee (Visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Hriday Kumar
EST / PST

Available

Hriday Kumar

Trainee

Availability

9 hours/day

English

Fluent

Skills

Expert

Mahima Alam Mithi
EST / PST

Available

Mahima Alam Mithi

Executive (Data Enrichment)

Availability

9 hours/day

English

Fluent

Skills

Ashim Roy Apu
EST / PST

Available

Ashim Roy Apu

Executive (Data Enrichment)

Availability

9 hours/day

English

Fluent

Skills

Expert

Sumaiya Binta Huda Borno
EST / PST

Available

Sumaiya Binta Huda Borno

Jr. Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

Muhammad Fazle Rabby
EST / PST

Available

Muhammad Fazle Rabby

Lead Generation Specialist

Availability

9 hours/day

English

Fluent

Skills

Expert

Tanvir Ahmad Noyan
EST / PST

Available

Tanvir Ahmad Noyan

Front-End Developer

Availability

9 hours/day

English

Fluent

Skills

Expert

Md Noshadul Islam Noman
EST / PST

Available

Md Noshadul Islam Noman

Social Media Executive

Availability

9 hours/day

English

Fluent

Skills

Expert

Sabbir Hossain
EST / PST

Available

Sabbir Hossain

Trainee (Graphics designer)

Availability

9 hours/day

English

Fluent

Skills

Expert

Mst. Salima Akter
EST / PST

Available

Mst. Salima Akter

Sr. Executive (BD)

Availability

9 hours/day

English

Fluent

Skills

Expert

Md Ratul Hossain
EST / PST

Available

Md Ratul Hossain

Trainee (Visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Md Ruhul Amin
EST / PST

Available

Md Ruhul Amin

Trainee (Visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

subrata sikder
EST / PST

Available

subrata sikder

Trainee (Visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Md Azizul Islam
EST / PST

Available

Md Azizul Islam

Trainee (Visualization)

Availability

9 hours/day

English

Fluent

Skills

Md. Hasebul hasan
EST / PST

Available

Md. Hasebul hasan

Junior Executive (Visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Subrata
EST / PST

Available

Subrata

Senior Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

Emon Ahmed
EST / PST

Available

Emon Ahmed

Executive (Data Enrichment)

Availability

9 hours/day

English

Fluent

Skills

Expert

Wahedur Rahman
EST / PST

Available

Wahedur Rahman

Executive (visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Emon Ahmed
EST / PST

Available

Emon Ahmed

Jr. Executive (visualization)

Availability

9 hours/day

English

Fluent

Skills

Md. Fahim Hasan Riday
EST / PST

Available

Md. Fahim Hasan Riday

Jr. Executive (Business Development)

Availability

9 hours/day

English

Fluent

Skills

Expert

Mahamudul Hasan
EST / PST

Available

Mahamudul Hasan

Project Manager

Availability

9 hours/day

English

Fluent

Skills

Expert

Md. Abdul Qaium Roman
EST / PST

Available

Md. Abdul Qaium Roman

Executive (Data Enrichment)

Availability

9 hours/day

English

Fluent

Skills

Expert

Sumaiya Sultana
EST / PST

Available

Sumaiya Sultana

Supervisor (visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Abdullah Al Mamun (Likhon)
EST / PST

Available

Abdullah Al Mamun (Likhon)

Senior Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

MD Janip Ali Helal
EST / PST

Available

MD Janip Ali Helal

Asst. Project Manager

Availability

9 hours/day

English

Fluent

Skills

Expert

MD. Chan Mia
EST / PST

Available

MD. Chan Mia

Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

Shamim Ahsan Khan
EST / PST

Available

Shamim Ahsan Khan

Graphics Designer

Availability

9 hours/day

English

Fluent

Skills

Md. Samiul Islam Sohan
EST / PST

Available

Md. Samiul Islam Sohan

Asst. Project Manager

Availability

9 hours/day

English

Fluent

Skills

Expert

Sakibul Alam Ador
EST / PST

Available

Sakibul Alam Ador

Senior Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

MD: Ratan Sardar
EST / PST

Available

MD: Ratan Sardar

Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

MD. Sagar
EST / PST

Available

MD. Sagar

Executive (visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

MD Mahabub Hossin
EST / PST

Available

MD Mahabub Hossin

Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

Md. Sazid Hossain
EST / PST

Available

Md. Sazid Hossain

Jr. Executive (visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

Supriya Debnath
EST / PST

Available

Supriya Debnath

Jr. Executive (Data Processing)

Availability

9 hours/day

English

Fluent

Skills

Expert

Ebrahim Khalil
EST / PST

Available

Ebrahim Khalil

QAS Specialist

Availability

9 hours/day

English

Fluent

Skills

Expert

Md Sanzid Hossain
EST / PST

Available

Md Sanzid Hossain

Jr. Executive (visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

AB Rahman Rony
EST / PST

Available

AB Rahman Rony

Executive (visualization)

Availability

9 hours/day

English

Fluent

Skills

Expert

M. M. Kurban Ali Kanan
EST / PST

Available

M. M. Kurban Ali Kanan

Project Manager

Availability

9 hours/day

English

Fluent

Skills

Expert

Ersadul Islam Hasan
EST / PST

Available

Ersadul Islam Hasan

Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

Pritom Saha
EST / PST

Available

Pritom Saha

Quality Controller

Availability

9 hours/day

English

Fluent

Skills

Expert

Mainuddin Chisti
EST / PST

Available

Mainuddin Chisti

UI/UX Designer

Availability

9 hours/day

English

Fluent

Skills

Expert

Md Sabbir Hossain
EST / PST

Available

Md Sabbir Hossain

Back-End Developer

Availability

9 hours/day

English

Fluent

Skills

Expert

Why US?

Include Work

VS Alternatives & Agencies

Speed
Flexibility
Quality
Scalability
Affordability
Consistency
Include Work
Tasks start the same day
Use hours across tasks
Trained, reliable team
Add/remove anytime
Clear pricing, no retainers
Always available, dependable
Agencies
Slow to onboard
Fixed project scopes
High-end, but expensive
Requires new contracts
 High fees, long terms
Limited access, slow response
Freelancers
Quick to start
Flexible hours
Varies by person
Hard to scale reliably
Low cost, but unpredictable
Often unavailable or inconsistent

FAQ

Confident Decisions
Start With ClearAnswers On
AI Virtual Assistant Support

We track each of your latest releases and update everything accordingly. We modify the existing product documentation and FAQs, and also update the onboarding guides. We keep the internal knowledge bases up to date, making everything structured and accessible. We also prepare an updated version of all outdated content to make sure that your team has an accurate and up-to-date information-based database.
We ensure that each item has clear details by organizing tickets, updating their status, and categorizing the issues. We strictly follow your existing workflow rather than introducing a new one or something that costs you financially. We analyze your priority levels, triage, and escalation rules. We remain focused on the cluttered queues so that your engineers and other teams remain focused on solving problems.
We gather feedback from surveys, user interviews, and social channels. We also analyse the support tickets and product analytics. We suggest the necessary changes as per the user feedback so that your product and services remain consistently your customers’ favorite. We also try to turn any negative comment into a positive by having a professional discussion and solving the issue of the customer.
We assist with all document preparation and backlog grooming. We help with task organization and sprint prep. We define each task clearly and note every single dependency. We ensure that each priority is well aligned with your roadmap. Doing so, we make the workflow smooth while reducing the last-minute confusion.
We draft the responses for support tickets. We help troubleshoot the basic issues that can be resolved without your involvement. However, we also escalate the technical cases to you when needed. We support your workflow, follow your tone and guidelines. We keep a close eye on the recurring issues and inform your team so that they can resolve them immediately.
Our experts are well-trained in advanced SEO techniques and marketing so that they can help you with keyword, entities, and hashtag research. They also find emerging trends and conduct in-depth analysis of your competitors. They identify what they have covered and what they missed. Then they ensure you touch everything in your content that all of your competitors have done or missed.
We keep your CRM clean and all of the support tools you use. We also keep product analytics platforms organized and the internal database structured. We update the fields and remove duplicates, along with standardizing naming conventions. We keep your records easy to understand, even at first glance, improving reporting Accuracy and navigation.
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IncludeWork is a global virtual assistant agency that helps businesses scale with skilled, reliable support. With 24/7 availability, flexible monthly plans, and a proven track record across 76 countries, we deliver fast, consistent results, without the burden of hiring full-time staff.

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Bangladesh

Road # 7, Block # E, Kaderabad Housing, Mohammadpur, Dhaka 1207

+880 1896198800

India

25, Cantopher Lane, Near Cheap Store towards CIT ROAD, KOLKATA-700014

+91 7596829407

USA

1209 Mountain Road Pl Ne Ste R, Albuquerque, NM 87110

+19143707391

Include Work

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